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Customer Services

Customer Services

We have a friendly team of customer service staff who are always happy to help, whether you need assistant on curtain sizes, impartial advice on product quality or even checking on the availability of a stock item. If our lines are busy or no one from customer services are available please leave your contact details and we will call you back as soon as possible. Lines are open 9am –5pm Monday – Saturday (24hour Message service).

Customer Service Contacts


Margaret - Customer Service Advisor (e commerce & Retail)
Hayleigh - Website & customer service administrator
Heather - Customer Service Assistant (Retail)

Barbara Retail & Customer Service Manager
Stuart - General Manager

Our Products

Our sales team have carefully selected the products you see on this site, They are all produced by manufacturers who we have dealt with for many years. We don’t sell cheap curtains and linen, but we do sell inexpensive Quality products.

Delivery Information

We aim to despatch your order within 2 - 10 Days (but usually sooner).

We carry large stocks of Curtains, Blinds & Bed Linen and if your order is in stock it will be despatched as soon as possible. We will email you to advise that your delivery has been despatched. Goods should be delivery within 48 hours from dispatch date

Click here to see our delivery charges.

Undelivered Goods

If you are not in to receive your goods, your order will be held at a local depot for 5 working days, you can telephone the carrier to rearrange another delivery date or collect the goods in person.

An additional carriage charge will be applied to goods undelivered that are returned to Linen 4 Less

All Carriage charges will be deducted from the refund of your undelivered goods

Shipping And Handling

All orders over £75.00 delivered to UK mainland only are shipped free of charge, for orders below this amount a carriage charge of £3.99 is applied to cover posting and packaging.

There is an additional for delivery to Non mainland addresses. (Highlands and all Islands) please telephone or email for delivery surcharges.

Pricing and descriptions

Product descriptions, prices and promotions shown on this website should only be used as a guide and Linen 4 Less reserve the right to vary them without notice. Images are provided to help customers recognise products. All prices quoted are inclusive of value added or other taxes.

Returns & Refunds

We are sure you will be delighted with your purchase, but however, if for any reason you wish to exchange or return your goods you may do so by contacting us via email or telephone within seven working days starting from the day after your goods were delivered.

Please email or telephone for a goods returns authorisation (Returned goods will not be accepted without authorisation from Linen 4 Less).

Goods must be correctly packed and returned to us in perfect condition.

We strongly advise that returned goods are sent by recorded delivery or a certificate of posting is obtained along with postal insurance, as we cannot be held responsible for lost or damaged parcels.

Please note we will not refund goods that are not in original packaging or have been altered in any way.

The cost of returning goods is borne by the customer unless Linen 4 Less have deemed the goods faulty.

Refunds will be processed within 10 days by the same method as the initial payment.

Yours rights to return goods are protected by the EU Distance selling Directive and can be found at www.hmso.gov.uk.

Refunds for faulted items will be processed after Linen 4 Less or the manufacturer has verified the goods as being faulted, (this may take up to 21 days but is usually sooner).

Cancellations

Orders may be cancelled so long as they have not been dispatched by Linen 4 Less, once goods have been dispatched the goods become the responsibility of the customer and you must follow our returns procedure

Complaints

It is in our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure.

If you have a complaint, please don't hesitate to contact us via email or write to us at;

Linen 4 Less Ltd.

1-5 Mason Street.

Consett

County Durham. DH8 5DD

Orders out of stock

Although a great deal of our online products are keep in stock some products may be temporarily out of stock or may need to be ordered in, therefore we only process your payment when your order is ready to be dispatched. If your item is not in stock, we will place the item on back order for you. You will always be contacted by email with the option to cancel your order if you would rather not wait.

Tax Charges

All prices include VAT at the standard rate.

Credit Card Security

When the order is placed on our website, you will be taken to our secure payment page where your payment will be processed securely by Sage Pay. They are not held in clear text on any web site. The Padlock will appear in the bottom right of your browser then you enter your credit card details. If at any time you wish to cancel befor your goods have been dispatched please contact us via email (preferred) fax (01207581512) or telephone (01207509911)

Once your order has been dispatched you still have the right to cancel your order by way of returning the goods to us, this must be done by notifiying us within 7 working days from the day after receiving. Items must be reurned to us within 14 working days from the date of dispatch

Guarantee

We guarantee your satisfaction. All of our products come with a 7-day no quibble guarantee. All goods must be returned to us in perfect condition.

Methods of Payment

We accept Visa, MasterCard, Maestro, Electron, Paypal, cheque or postal order. You may send your credit card information via phone, by fax, by post to our address below or over the Internet. Our secure online payment system is governed by Royal Bank of Scotland’s strict code of practice, where we have to process payments under their rules and regulations.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Listed on Shopsafe

We're listed on Shopsafe.co.uk, your guide to safe shops online. This can give you confidence when shopping with us that you are using today's best available practices and technologies for on-line credit card transactions.

From the Frontline

Lighter Mornings and Lighter Nights
18 March 2017

Just add a pair of blackout linings to your curtains to give maximum light protection. Great for kids bedrooms, shift workers and those all important weekend lie ins...
› Read Full Article

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A Helping Hand

If you're unsure of anything please refer to our help guides or contact us for anything else you need.

› Measuring for Curtains
› Measuring for Blinds
› Choosing Colours

Customer Feedback

Thank you for the quick delivery and good service. The blinds look great.

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M.L Oxford
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