Terms and Conditions

The information available on this website is designed to provide general information only. The Information may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. We may also make improvements and / or changes at anytime without notice.

Colours shown on this website

We have made every effort to ensure that the colours shown throughout the content of the website are as accurate as current technology will allow. Please be aware that discrepancies can occur depending on individual monitor settings and graphic cards.

Delivery Information

We aim to despatch your order within 5 Days (usually sooner), but please allow up to 10 days. If there is going to be a delay with your order we will inform you as soon as we know but Please feel free to contact us at anytime to see how your order is progressing. We carry large stocks of Curtains, Blinds & Bed Linen and if your order is in stock it will be despatched on our next day service.

An email will be sent advising you that your delivery has been despatched. Most parcels are sent on a 48 hour service and are usually delivered between 8.30am - 5pm within 48 hours from dispatch. Parcels sent to the Channel Islands are sent Via Royal Mail or Parcel Force and can take up to 5 days. Claims for non delivery via Royal Mail cannot be processed until 15 days after dispatch. Linen4Less will not be held responsible for any delays regarding delivery.

Shortages and damages must be notified to us within 3 days from receipt of the goods.

Click here to see our delivery charges. Please note all days quoted are working days.

Please notify us as soon as possible if your parcel does not arrive. (Parcels sent via Royal Mail are only deemed as lost after 15 days from the dispatch date)

Undelivered Goods

If you are not in to receive your goods, your order will be held at a the nearest DHL depot for 5 working days, you can telephone the carrier to rearrange another delivery date or collect the goods in person. Royal Mail will hold goods for two weeks.

An additional carriage charge will be applied to goods undelivered that are returned to Linen 4 Less

All Carriage charges will be deducted from the refund of your undelivered goods

Shipping And Handling

UK mainland shipping is between £2.95 and £4.99, (UK Mainland) to cover posting and packaging. Goods are sent weight related and smaller items will be sent Royal Mail.

There is a Small additional charge for delivery to addresses that are not in the couriers msinlsnd charter. (Highlands and Islands) See our delivery Info page.

BFPO. We can dispatch to Most BFPO addresses subject to weight and size. Parcels are delivered via Royal Mail up to the point of handover to the MOD in the UK at the designated depot. A signiture is received at this point, after such time the parcel is the responsibility of the MOD and is no longer trackable by ourselves.

Pricing and descriptions

Product descriptions, prices and promotions shown on this website should only be used as a guide and Linen 4 Less reserve the right to vary them without notice. Images are provided to help customers recognise products. All prices quoted are inclusive of value added or other taxes.

Returns & Refunds

We are sure you will be delighted with your purchase, but however, if for any reason you wish to exchange or return your goods you may do so by contacting us via email or telephone within seven working days starting from the day after your goods were delivered.

When an item is ordered that includes something for FREE, the free item must also be returned, this includes shiping costs that were given free with the order and our standard shipping charge will be deducted from the refund when the order is returned to us.

Please email or telephone for a goods returns authorisation (Returned goods will not be accepted without authorisation from Linen 4 Less).

We must be notified of your intension to return goods within 7 working days and goods must be returned within 14 working days from the day after your order was delivered.

Goods must be correctly packed and returned to us in perfect condition.

Refunds will only be issued for goods returned and not for carriage charges.

We strongly advise when returning goods that you obtain a certificate of posting in the event your goods are lost or damaged..Please note we will not refund goods that are not in original packaging, that have been washed or used or have been altered in any way.

Bedding. Due to Health & Hygiene bedding that has been fully opened and removed from its packaging will not be refunded.

The cost of returning goods is borne by the customer unless Linen 4 Less have deemed the goods faulty.

Faulted Goods. Goods that are deemed as faulted by Linen 4 Less will be replaced at the expense of us. Postage costs will be reimbursed at the lowest Royal Mail postage price at the time of posting to maximum of £4.99. Other means of returning goods is at the customers own expense and choice

Returning heavier items may prove expensive via Royal Mail, please see our links page for some alternatives http://www.linen4less.co.uk/links.asp

Refunds will be processed by the same method as the initial payment.

Download a returns form by clicking here : Customer Returns Form.

Refunds for faulted items will be processed after Linen 4 Less or the manufacturer has verified the goods as being faulted, (this may take up to 21 days but is usually sooner).

Order/Product Errors

From time to time errors do get made by us and/or the manufacturers. If a product has been sent in error or a product has been incorrectly sized, please contact us where we will resolve any issues as soon as possible. Where errors occur goods must be returned to us, we will then replace the product with the correct item at our expense and refund any reasonable postage costs incurred by you.

Cancellations

Orders may be cancelled so long as they have not been dispatched by Linen 4 Less, once goods have been dispatched the goods become the responsibility of the customer and you must follow our returns procedure. We will only except cancellations via email, which will act as your proof of cancellation.

Complaints

It is in our interest to resolve any complaints as soon as they occur.

We will personally deal with all complaints as soon as possible, acknowledging your complaint within 48 hours and keeping you informed of our progress during the complaints procedure. We will always try to resolve any disputes. Please be aware that no member of our staff will tolerate any form of abuse either in person, telephone or email.

If you have a complaint, please don't hesitate to contact us.

Orders out of stock

Although a great deal of our online products are kept in stock some products may be temporarily out of stock or may need to be ordered in, therefore we only process your payment when your order is ready to be dispatched. If your item is not in stock, we will place the item on back order for you. You will always be contacted by email with the option to cancel your order if you would rather not wait.

Tax Charges

All prices include VAT at the standard rate.

Credit Card Security

When the order is placed on our website, you will be taken to our secure payment page where your payment will be processed securely by protx. They are not held in clear text on any web site. The Padlock will appear in the bottom right of your browser then you enter your credit card details. REMEMBER YOU WILL NOT BE CHARGED UNTIL YOUR GOODS ARE READY TO BE DESPATCHED.

Guarantee

We guarantee your satisfaction. All of our products come with a 7-day no quibble guarantee. All goods must be returned to us in perfect condition .

Methods of Payment

We accept Visa and MasterCard, Switch and Maestro, Electron, cheque or postal order. You may send your credit card information via phone, by fax, by post to our address below or over the Internet. We will not charge for any item until it is ready to be dispatched. Our secure online payment system is governed by Royal Bank of Scotland’s strict code of practice, where we have to process payments under their rules and regulations.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

By proceeding with an order you are agreeing to our terms and conditions

Yours rights to return goods are protected by the EU Distance selling Directive and can be found at www.hmso.gov.uk.

More information at www.dti.gov.uk/consumers.